Mondi has launched Orange Board, a new customer service brand covering a full range of technical sales services for containerboard customers. Taking into account the importance of customer service and the value of round-the-clock support, Mondi has updated its offering and aligned its three service packages under this new umbrella brand. Orange Board offers customers enhanced services including a brand new 24/7 online platform called ‘corrugated-paper-expert’; seminars and workshops covering the entire value chain from the forest to the corrugated box performance; country specific seminars to equip customers for their marketplaces and enable tailor-made consultations at customers’ sites. In addition, the Orange Board hosts the AAA-Academy, which trains containerboard traders and sales agents within Africa, Asia and the Americas.
Marek Motylewski, head of technical sales services Mondi Containerboard, explains, “We have always been committed to sharing knowledge with our customers and helping them use our containerboard grades in the most efficient way. Orange Board now unifies our approach by bringing our services together under one brand. The brand’s name reflects Mondi’s corporate colour and commitment to coaching for customer success. What’s more, we are breaking new ground with our 24/7 online platform, which is unique in the industry and offers our customers exclusive access to industry knowledge.”
‘Corrugated-paper-expert’ is a new multi-functional online platform accessible 24/7 for Mondi Containerboard customers through a dedicated log-in. The platform shares information and knowledge in the fields of containerboard, converting and corrugated board through exclusive articles, examples and case studies. Using the comment function below each article, customers can comment, ask questions, and get quick feedback and advice from the technical sales service team on everyday challenges such as selecting the right paper grade for their packaging requirement.
The Orange Board technical sales service offer can be found at www.mondigroup.com/orangeboard
Left to right: Pavel Kolegov, Stefan Rossler, Kamilla Bartniak, Serhiy Luzan, Mike Morgan and Marek Motylewski.
