During the Corona crisis, Marbach, has reduced application support through personal customer visits on-site. In order to continue supporting customers optimally, the company has expanded its digital customer support. Today, application support is available to customers via visual media. Digital customer support is flexible and directed towards the customer’s wishes, and can be carried out via various mobile-based systems.
Jan Brunner, Business Development Director, said, “It is important for us to be able to offer our customers fast and reliable support in case of questions. Video enables the customer to show Marbach specialists problems directly at their machine so that a quick and uncomplicated solution is possible incurring low costs. Inefficient travel times, together with associated additional costs and long waiting times, are excluded. In times of pandemic crisis, digital customer support is a vitally important measure. A win-win situation for both sides.”
