Bobst has been shortlisted as a finalist in the Institute of Customer Service’s Customer Satisfaction Awards. The company is one of eight finalists shortlisted for the ‘Best Customer Service Collaboration Award’ for their Digital Inspection Table (DIT). The category is hottly contested and reflects the importance of organisations either collaborating with one another, or with customer groups to produce new products and services.
Alan Letford, Head of Customer Care, Bobst UK & Ireland, commented, “This nomination is an outstanding achievement for us as customer service is a key area of investment for Bobst. We have placed great importance on enhancing our offer over the past two years and to be nominated with one of our first two applications for the UK Customer Satisfaction Awards is fantastic.”
Developed in collaboration with innovation partner, HE Inventions, the Digital Inspection Table uses HD projectors to illuminate the product sample with quality control imaging enabling the operator to see if quality standards are matched or compromised. In addition, the layout file can also be projected on to the sheet so that print registration can be checked and adjusted, removing the need for overlays and print minis and moving the process from paper to digital.
The UK Customer Satisfaction Awards will take place on 5th March 2019 at Hilton on Park Lane, London. For more information about the awards, please visit this site.
