Advantzware Inc., a software provider in the corrugated, folding carton and distribution industries, reports that it is committed to providing customers with uninterrupted service and other measures to assist in these challenging times. The U.S. company is setting a maximum exchange rate for all its Mexican (20/1) and Canadian (1.30/1) customers through the end of the year for any customer under maintenance including all license and support fees. “We want to provide our customers who are both our neighbours and customers some relief due to the rapid rise in US dollar exchange rates and provide a level of consistency for their business,” the company reports.
All operations are now home-based and all employees have been asked to stay in place until it is safe to return to the office. “Our internal investments in technology, remote access tools, home office allowance and enhanced communications with cloud-based solutions allow for us to deliver the highest quality service for an extended period of time to assure uninterrupted service while continuing to support our customers in any way to sustain their business operations,” Advantzware CEO Jay Farr said.
The company has postponed its National User Group conference, which was scheduled for May at the Venetian Casino and Resort in Las Vegas. “As such, we encourage all customers to support their staff and their extended families during this period and focus on the long-term where we will work together to continue our growth with uncompromised support for our customers. Be safe and know that we will be here when you need us now and into the future,” Far said.
